One Market Plaza

• Remain calm and keep the caller on the line.
• Ask questions.
• Use the One Market Bomb Threat Card to gather information. Determine as much about the caller as you can including:
  
  1. When is the bomb going to explode?
     
  2. Where is it right now?
     
  3. What does it look like?
     
  4. What kind/size of bomb is it?
     
  5. What will cause it to explode?
     
  6. Did you place the bomb?
     
  7. Why?
     
  8. What is your name?
     
  9. What is your address?
• Listen carefully for background noises.
• Write down the threat as you heard it.
• Leave the phone off the hook. Do not use it to make phone calls. Authorities may be able to trace the call back.
• Notify the San Francisco Police 911.
• Notify Security at (415) 357-1465.
• Wait calmly for further instructions from Security.
• Do not mention the call to anyone.

Once the Management Office has been notified of a bomb threat, it is our policy to advise your firm’s manager or senior officer. It is up to the manager or senior officer to decide whether it is appropriate to evacuate the office.

In the event that you are asked to evacuate the Building, please move away from the Building so as to allow unfettered access to emergency personnel. Do not re-enter the Building until the Management Office, the Police, or the Fire Department have given clearance.

Suspicious Packages or Mail Bombs

Signs include: sloppy package, stamps instead of a postage meter, no return address, heavy for its size, stains, chemical odor, misspelled words, poor handwriting and/or references to “confidential, open only by (name of recipient):”

If a suspicious mail item contains a powdery or granular substance:

• DO NOT SHAKE OR SMELL THE ITEM
  
• IMMEDIATELY ISOLATE AND COVER IT
  
• Notify the police at 911 and security at (415) 357-1465

If you suspect a parcel contains a letter bomb:

• Clear everyone out of the immediate area; establish at least a 25 foot radius around the package.
  
• Notify the police at 911 and security at (415) 357-1465.
  
• DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES.
  
• DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF.

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